Cancellation policy

Purchase Options & Booking Cancellation Policy

Maju Holiday N Leisure Sdn Bhd (License No: KPK/LN12920) is committed to providing exceptional travel and leisure experiences. Please read our cancellation and refund policy carefully regarding bookings, subscriptions, and recurring purchase options made through our official store (majuholiday.com).

1. Tour & Travel Package Cancellations

• Standard Bookings: Cancellations made at least 7 days prior to the scheduled tour or service date are eligible for a full refund (minus any non-refundable third-party supplier fees, such as hotels or flights).

• Late Cancellations: Cancellations made within 3 to 6 days before the scheduled service date will incur a 50% cancellation fee.

• Last-Minute Cancellations: Cancellations made less than 48 hours before the scheduled tour, or failure to show up (No-Show), are strictly non-refundable.

2. Subscription & Recurring Purchase Options

• Flexibility: If you have subscribed to any recurring travel packages, digital services, or periodic membership plans on our store, you may cancel your subscription at any time prior to the next billing cycle.

• Cancellation Effect: Cancelling a subscription prevents any future recurring charges. You will continue to enjoy your subscription benefits until the end of your current active billing period.

• Refunds on Subscriptions: Subscription fees already processed for the current billing cycle are non-refundable, except under special review by our management team.

3. How to Request a Cancellation

To cancel a booking or subscription, please contact our support team immediately with your Order ID:

• Email: booking@majuholiday.com / support@majuholiday.com

• Phone / WhatsApp: +6018 2525 040

Maju Holiday N Leisure Sdn Bhd reserves the right to modify or update this policy at any time to comply with Malaysian tourism regulations and business operations.